Pending delivery
What the Pending status means, when the billing cycle actually starts, and what the payment taken at checkout covers until the server is handed over.
A service reads Pending between the moment your payment is confirmed and the moment the machine is handed over to you. Nothing is wrong: the order is paid and the server is being racked, wired and installed.
Billing starts at delivery
The billing cycle of a dedicated server starts on the day the service is delivered, not on the day the order is placed. The renewal date is set from delivery, so the days spent waiting are not days you paid for. A server ordered on the 2nd and delivered on the 5th renews on the 5th.
What the payment at checkout covers
Dedicated servers are billed in advance: a payment covers the period about to run, never one that has already run. While the service is Pending, the amount taken at checkout is a deposit on that first period. It becomes the payment for the first month once the machine is delivered and the cycle starts.
Note
The first invoice therefore carries a period that begins on the delivery date. If its dates do not match what you expect, open a billing ticket with the invoice number rather than paying a second time.
How long Pending lasts
The wait follows the stock state of the configuration you ordered:
| Stock state | Delivery |
|---|---|
| In stock | A few minutes |
| Prepared on request | Within 2 business days |
| Out of stock | Within 5 business days |
Those windows run from the confirmation of the payment, not from the order. Card and PayPal confirm immediately, cryptocurrency once the network confirms, a transfer at your bank's pace. The detail is in ordering a server.
Following it
The service and its status are under Services in the client area. When provisioning finishes the status turns Active, and the access details are sent to the account address and shown on the service page.
Good to know
There is nothing to do while you wait, so use the time: have your SSH key ready to paste, decide which system you want installed, and pick the hostname the machine will carry. The steps are in first connection.
If the window passes
If the announced window has passed and the service still reads Pending, open a ticket with the order number and we will tell you where it stands. A delivery that slips is worth a word from us rather than a guess from you.
Reviewed on September 15, 2026